WhatsApp Marketing & AI Growth Suite
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Personalised quote
Abandoned checkout, reorders and feedback, COD verification, growth AI agent, journey and segment builder
Customer Support
LimeChat pricing, features & alternatives
WhatsApp marketing and AI support platform built for D2C and e-commerce brands, with quote-based pricing.
- Price checked
- Verified on vendor site
- Confidence: Medium
Choose it if
D2C and e-commerce brands running WhatsApp campaigns, cart recovery and AI-led support at scale
Skip it if
You want self-serve published pricing or you are a small store just starting on WhatsApp
Starting price
Contact sales for a quote
Not listed on the pricing page
LimeChat overview
Decision checklist
- Buying consideration: LimeChat says pricing depends on the suite, your conversation volume and the AI automation tier. Meta charges separately for WhatsApp Business API conversations.
- Operational fit: Cloud (SaaS); support: Contact vendor.
- Evidence context: Verified on vendor site, with facts checked 16 Oct 2026.
What Is LimeChat?
LimeChat is a specialized D2C customer engagement and support platform built around two distinct product suites. The Growth suite powers automated WhatsApp marketing—handling abandoned-checkout recovery, reorder flows, feedback journeys, COD confirmations, and segmented broadcast campaigns. The Support suite deploys an advanced AI agent across chat and voice channels to resolve routine order-status, return, and tracking queries before handing complex issues over to a human agent.
How LimeChat Pricing Works
Unlike self-serve SaaS platforms, LimeChat does not publish transparent pricing tiers online. Costs are quoted custom per brand based on your selected suite, monthly conversation volume, and the depth of AI automation required. Furthermore, Meta’s official WhatsApp per-conversation fees are billed on top of your subscription, so you should always request a clear all-in monthly cost estimate during your sales call. (Note: Once your brand is onboarded, team members can access their campaign management tools and performance metrics via the secure limechat login portal).
What to Ask LimeChat During the Sales Call
- The monthly fee for each suite at your current conversation volume
- How AI automation tiers are priced and what counts as a resolved conversation
- Which Shopify, CDP and CRM integrations are included
- An estimate of Meta’s WhatsApp charges for your planned campaigns
- Contract length, onboarding support and exit terms
Signs LimeChat Is Worth It
LimeChat earns its cost when WhatsApp already drives meaningful revenue or support volume, for example thousands of abandoned checkouts, COD orders or order-status questions each month. For a store still testing the channel, start with a published-price tool such as Interakt or AiSensy and move up once volume justifies a custom contract.
What LimeChat Is Used For
LimeChat is designed primarily for established D2C brands that treat WhatsApp as a core revenue engine. If your team is smaller and your main priority is customer service automation rather than advanced WhatsApp marketing, alternative tools like Robylon AI and Kommunicate offer transparent pricing and quicker deployment.
LimeChat pricing
Official pricing page (opens in a new tab)Starting price: Contact sales for a quote. Model: Custom quote based on suite, conversation volume and AI automation tier.
AI Support Suite
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Personalised quote
AI agent for chat and voice, tiered automation, image recognition, agent handoff, CSAT analytics
LimeChat says pricing depends on the suite, your conversation volume and the AI automation tier. Meta charges separately for WhatsApp Business API conversations.
Key features
- WhatsApp marketing with one-click abandoned-checkout recovery
- Reorder and feedback request journeys
- COD order verification
- AI agent for chat and voice support
- Journey and segmentation builder
- Integrations with e-commerce platforms, CDPs and CRMs
LimeChat pros and cons
Strengths
- Purpose-built for e-commerce flows such as COD verification
- Marketing and support can run from one vendor
- Voice AI covered in the support suite
Limitations
- No published pricing
- WhatsApp conversation fees from Meta are extra
- Overkill for low-volume stores
Biggest limitation: No published prices, and Meta bills WhatsApp Business API conversations separately
LimeChat at a glance
- Pricing model
- Custom quote based on suite, conversation volume and AI automation tier
- Free access
- Not listed on the pricing page
- Support
- Contact vendor
- India readiness
- Built around WhatsApp and Indian e-commerce use cases such as COD verification
- Deployment
- Cloud (SaaS)
- Use cases
- AI support automation, WhatsApp marketing
- Industries
- D2C, E-commerce
LimeChat alternatives
Closest alternative: Kommunicate. Here is how the shortlist compares on price and fit.
| Compare |  LimeChat |
 Kommunicate |
 Robylon AI |
 Desku |
|---|---|---|---|---|
| Best for | D2C and e-commerce brands running WhatsApp campaigns, cart recovery and AI-led support at scale | Support teams already on Zendesk or Freshdesk that want an AI agent in front of human agents | Teams that want AI to resolve repetitive support questions on chat and WhatsApp before adding human agents | Small and growing support teams that want a shared inbox and live chat without paying per agent |
| Starting price | Contact sales for a quote | $34/month billed annually ($40 monthly) | Free; paid plans from $25/month | Free; paid plans from $39/month |
| Free plan / trial | Not listed on the pricing page | 30-day free trial, no credit card | Free Starter plan (300 credits/month, about 40 chats) | Free plan (2 agents) and 14-day trial on paid plans |
| Biggest limitation | No published prices, and Meta bills WhatsApp Business API conversations separately | Starter includes only one team member and 250 conversations a month; helpdesk integrations need Professional | Credits run out quickly: Pro's 500 credits cover roughly 67 chats a month, so real volume pushes you to Business at $180/month | Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
LimeChat FAQs
How much does LimeChat cost?
LimeChat does not publish prices. Quotes depend on the suite you choose, conversation volume and AI automation tier.
Are WhatsApp charges included in LimeChat's price?
No. LimeChat states that Meta charges separately for WhatsApp Business API conversations.
Who is LimeChat built for?
Its features, such as abandoned-checkout recovery, reorders and COD verification, are aimed at D2C and e-commerce brands.
Sources and how we checked
We read pricing and plan limits from LimeChat's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 16 Oct 2026
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