Free
$0
Free
2 agents, 200 customer profiles, 1 shared inbox, 1 chat widget, 1 chatbot
Customer Support
Desku pricing, features & alternatives
Helpdesk with shared inbox, live chat, chatbots and an AI assistant (Eva AI), priced per workspace rather than per agent.
- Price checked
- Verified on vendor site
- Confidence: High
Choose it if
Small and growing support teams that want a shared inbox and live chat without paying per agent
Skip it if
You need heavy AI automation included in the base price, or more than 25 agents without add-ons
Starting price
Free; paid plans from $39/month
Free plan (2 agents) and 14-day trial on paid plans
Desku overview
Decision checklist
- Buying consideration: Add-ons: Eva AI tokens $59/month (up to 5M tokens), Copilot $29 per seat/month, live visitor tracking from $9/month, extra agent seats $10/month (Business only).
- Operational fit: Cloud (SaaS); support: Not specified on pricing page.
- Evidence context: Verified on vendor site, with facts checked 23 Sep 2026.
What Desku does
Desku is a customer-support platform that combines a shared inbox, ticketing, a live-chat widget and chatbots. Its AI assistant, Eva AI, can automate ticket responses, and higher plans add social and messaging channels plus Shopify and WooCommerce order context.
How the pricing works
Unlike most helpdesks, Desku prices by plan rather than by agent. Growth includes six agents for $39/month, which is cheaper than many per-seat tools once you pass two or three agents. The catch is AI: beyond Growth’s limited automation, you pay for Eva AI tokens and Copilot seats separately.
Where it fits
Desku is a sensible pick for e-commerce and SaaS teams of three to twenty-five agents who mainly need a clean inbox and chat. If AI resolution is the priority, compare Robylon AI or Kommunicate, where AI is the core of the plan.
Desku pricing
Official pricing page (opens in a new tab)Starting price: Free; paid plans from $39/month. Model: Flat price per plan with included agent seats; AI and extra seats as add-ons.
Worked example12 agents on Advance: $79/month, about $6.60 per agent
Growth
$39/month
Per workspace
6 agents, 5,000 customer profiles, 5 inboxes, limited Eva AI ticket automation
Advance
$79/month
Per workspace
12 agents, 50,000 profiles, unlimited inboxes, Shopify and WooCommerce, 1 Facebook + 1 Instagram account
Business
$179/month
Per workspace
25 agents, 200,000 profiles, all major channels incl. WhatsApp, 10 advanced rules, extra agents at $10/month
Add-ons: Eva AI tokens $59/month (up to 5M tokens), Copilot $29 per seat/month, live visitor tracking from $9/month, extra agent seats $10/month (Business only).
Key features
- Shared inboxes and ticketing
- Live-chat widget and chatbots
- Eva AI assistant (limited on Growth)
- Shopify and WooCommerce integrations (Advance and above)
- Facebook, Instagram and WhatsApp channels (Business)
- Automation rules (Business)
Desku pros and cons
Strengths
- Agent seats are bundled, so costs stay flat as you hire
- Usable free plan for two agents
- E-commerce integrations on a mid-priced plan
Limitations
- AI is mostly an add-on rather than included
- Paid trials require a credit card
- Channel coverage is gated heavily by plan
Biggest limitation: Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only
Desku at a glance
- Pricing model
- Flat price per plan with included agent seats; AI and extra seats as add-ons
- Free access
- Free plan (2 agents) and 14-day trial on paid plans
- Support
- Not specified on pricing page
- India readiness
- Priced in USD; WhatsApp available on the Business plan
- Deployment
- Cloud (SaaS)
- Use cases
- Helpdesk, Live chat
- Industries
- E-commerce, SaaS
Desku alternatives
Closest alternative: Kommunicate. Here is how the shortlist compares on price and fit.
| Compare |  Desku |
 Kommunicate |
 Robylon AI |
EngageBay |
|---|---|---|---|---|
| Best for | Small and growing support teams that want a shared inbox and live chat without paying per agent | Support teams already on Zendesk or Freshdesk that want an AI agent in front of human agents | Teams that want AI to resolve repetitive support questions on chat and WhatsApp before adding human agents | Small businesses that want CRM, email marketing and a basic helpdesk from one vendor |
| Starting price | Free; paid plans from $39/month | $34/month billed annually ($40 monthly) | Free; paid plans from $25/month | Free; paid from $12.74/user/month (biennial) |
| Free plan / trial | Free plan (2 agents) and 14-day trial on paid plans | 30-day free trial, no credit card | Free Starter plan (300 credits/month, about 40 chats) | Free plan for up to 15 users and 250 contacts |
| Biggest limitation | Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only | Starter includes only one team member and 250 conversations a month; helpdesk integrations need Professional | Credits run out quickly: Pro's 500 credits cover roughly 67 chats a month, so real volume pushes you to Business at $180/month | Tight contact caps: 500 on Basic and 5,000 on Growth |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Desku FAQs
Is Desku free?
Desku has a free plan for 2 agents with 200 customer profiles, one inbox, one chat widget and one chatbot.
How much does Desku cost?
Paid plans are $39/month (Growth, 6 agents), $79/month (Advance, 12 agents) and $179/month (Business, 25 agents).
Is AI included in Desku?
Growth includes limited Eva AI ticket automation. For broader AI usage, Eva AI tokens cost $59/month and Copilot costs $29 per seat/month.
Does Desku support WhatsApp?
WhatsApp and the other major social channels are included on the Business plan.
Sources and how we checked
We read pricing and plan limits from Desku's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 23 Sep 2026
DeskuFree; paid plans from $39/month
