Starter
US$14/user/month yearly
Up to 5 users, team inboxes and tasks
Shared Inbox
Missive pricing, features & alternatives
Collaborative inbox that combines email, messaging channels, internal chat, tasks and workflow automation.
- Price checked
- Verified on vendor site
- Confidence: High
Choose it if
Small teams collaborating on shared email, SMS, WhatsApp and social conversations
Skip it if
Teams wanting a traditional ticketing queue, a permanent free tier or automation on the entry plan
Starting price
US$14/user/month billed yearly
30-day free trial; no permanent free plan
Missive overview
Decision checklist
- Buying consideration: Annual billing receives a 20% discount. AI can use Missive credits or bring-your-own-key, and third-party services such as Twilio can create additional charges.
- Operational fit: Web, Windows, macOS, iOS and Android; support: Help centre, support and optional professional services.
- Evidence context: Verified on vendor site, with facts checked 26 Sep 2026.
Ask AI
What Does Missive Do?
Missive is a team inbox app that lets people work on email together without forwarding threads. Team members can chat about an email in the same window, write replies together, assign conversations and turn them into tasks. It also connects SMS, WhatsApp and social messages, so one app covers most customer and partner communication.
Common Missive Use Cases
- Shared addresses such as info@, sales@ or bookings@
- Agencies discussing client emails internally before replying
- Operations teams assigning and tracking requests
- Small support teams that don’t need a full ticketing system
- Teams handling email and WhatsApp in one place
Inside Missive: The Main Workflow
You connect shared and personal accounts. Personal email stays private unless you choose to share a conversation. On any thread, teammates can leave internal comments, @mention each other or draft a reply together in real time. Conversations can be assigned, snoozed or turned into tasks with due dates. On Productive, rules automate sorting and assignment, and integrations connect tools such as CRMs.
Picking the Right Missive Plan
Starter suits very small teams that mostly need shared inboxes and internal chat. Most teams end up on Productive, because rules, integrations and analytics are what save time once volume grows. Business is mainly for companies that need SSO and IP restrictions.
Getting a Team Comfortable With Missive
Agree on a few habits early: assign every conversation you’re working on, use internal comments instead of forwarding, and close conversations when they’re done so the shared inbox stays clean. Create shared labels for the main request types and a rule or two for obvious routing. These basics prevent the most common problem in shared inboxes, which is two people replying to the same message.
Should You Choose Missive?
Missive suits teams that live in email and want collaboration without moving to a ticketing tool. Google Workspace teams that want to stay inside Gmail should compare Gmelius and Drag, and teams that need formal ticketing can look at HelpDesk.
Missive pricing
Official pricing page (opens in a new tab)Starting price: US$14/user/month billed yearly. Model: Per-user subscription with yearly and monthly billing.
Worked exampleFive Starter users cost US$70 per month equivalent, or US$840 per year, before tax and external channel charges.
Productive
US$24/user/month yearly
Up to 50 users, integrations, rules, basic analytics, API and MCP
Business
US$36/user/month yearly
Unlimited users, SAML SSO, IP restrictions and advanced analytics
Annual billing receives a 20% discount. AI can use Missive credits or bring-your-own-key, and third-party services such as Twilio can create additional charges.
Key features
- Team inboxes
- Internal threads
- Collaborative drafts
- Assignments
- Tasks
- Email and social channels
- Rules
- AI tools
- API and MCP
- Analytics
Missive pros and cons
Strengths
- Email and internal collaboration stay together
- Broad account support
- 30-day trial without a card
Limitations
- No free plan
- Starter capped at five users
- SSO and advanced analytics require Business
Biggest limitation: Starter supports only five users and excludes the automation, integrations and API available on Productive
Missive at a glance
- Pricing model
- Per-user subscription with yearly and monthly billing
- Free access
- 30-day free trial; no permanent free plan
- Support
- Help centre, support and optional professional services
- India readiness
- Available in India; USD billing and third-party channel costs apply
- Deployment
- Web, Windows, macOS, iOS and Android
- Use cases
- Email collaboration, Message assignment, Team workflows
- Industries
- Ecommerce, Logistics, Professional services, Support
Missive alternatives
Closest alternative: Front. Here is how the shortlist compares on price and fit.
| Compare |  Missive |
 Gmelius |
 Drag |
|---|---|---|---|
| Best for | Small teams collaborating on shared email, SMS, WhatsApp and social conversations | Google Workspace teams coordinating shared mailboxes, assignments and service-level reporting inside Gmail | Google Workspace teams managing support, sales or operations queues inside Gmail |
| Starting price | US$14/user/month billed yearly | US$19/user/month yearly for Meli; Growth US$25/user/month yearly | US$12/user/month billed yearly |
| Free plan / trial | 30-day free trial; no permanent free plan | 7-day Growth trial; no permanent free plan | 7-day trial without a credit card |
| Biggest limitation | Starter supports only five users and excludes the automation, integrations and API available on Productive | The collaboration plan starts at US$25/user/month yearly, and higher AI usage plus governance features require higher tiers | Gmail is central to the product, while advanced channels and developer controls are reserved for Pro |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Missive FAQs
How many users can use Missive Starter?
The official table limits Starter to five users.
Which plan includes workflow rules?
Productive and Business include rules, with up to 1,000 shown in the comparison.
Does Missive support personal and shared inboxes?
Yes, both are listed. Personal email is not shared by default.
Is API access included on Starter?
No. API and MCP access begin on Productive.
Can Missive connect WhatsApp and SMS?
Yes, but third-party setup and usage charges may apply.
How long is the trial?
New teams receive a 30-day Productive trial without a credit card.
Sources and how we checked
We read pricing and plan limits from Missive's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 26 Sep 2026
MissiveUS$14/user/month billed yearly
