Essential
US$19/user/month yearly or US$25 monthly
Unlimited tickets, 3 rules, 1 AI Agent and 10 AI resolutions
Choose it if
Support teams needing straightforward ticketing, automated assignment and basic AI assistance
Skip it if
Teams needing advanced collaboration or high AI volumes at a modest per-agent price
Starting price
US$19/user/month billed yearly
14-day trial without a credit card
HelpDesk overview
Decision checklist
- Buying consideration: AI resolutions and workflow executions are the usage-based allowances. Annual billing saves up to 24%.
- Operational fit: Cloud / SaaS; support: Vendor support; Enterprise adds account management, onboarding and direct engineering support.
- Evidence context: Verified on vendor site, with facts checked 26 Sep 2026.
What Does HelpDesk Do?
HelpDesk (helpdesk.com) is ticketing software from Text, the company behind LiveChat. It turns emails and other messages into tickets with priorities, assignment and canned replies, and includes AI tools: an AI Agent that resolves simple questions and an AI Copilot that helps agents write replies.
Common HelpDesk Use Cases
- Moving support from a shared inbox to tickets
- Assigning tickets automatically so nothing sits unowned
- Speeding up repeat answers with canned responses
- Handling email, chat and messenger requests in one queue
- Testing AI resolution on a small scale
Inside HelpDesk: The Main Workflow
Incoming messages become tickets with a status, priority and assignee. Agents work from views, use canned responses and add internal notes. Rules handle routing and tagging, and AI Copilot suggests reply drafts. On Growth, supervisors get advanced reports, summaries and the tools to monitor agent work, and the AI resolution allowance rises substantially.
Deciding Between Essential and Growth
Essential suits small teams that need clean ticketing and only light automation, since it includes three rules and a small AI allowance. If you need supervision, deeper reports or want AI to resolve a meaningful share of tickets, Growth is the real comparison point, and you should weigh it against Freshdesk or Zoho Desk at the same per-agent budget.
Getting Value From HelpDesk’s AI Allowance
Point the AI Agent at your most repetitive questions first, such as order status, password resets or opening hours, and write clear answers for those topics. Review its replies in the first weeks and correct anything wrong. Because resolutions are counted, use AI for high-volume simple questions and leave complex cases to agents with Copilot’s help.
Should You Choose HelpDesk?
HelpDesk suits small support teams wanting simple, unlimited ticketing. Indian teams wanting rupee pricing should compare Zoho Desk, and chat-heavy teams can look at Crisp.
HelpDesk pricing
Official pricing page (opens in a new tab)Starting price: US$19/user/month billed yearly. Model: Per-user subscription with annual or monthly billing and usage-based AI allowances.
Worked exampleFive Essential agents billed yearly cost US$95 per month equivalent, or US$1,140 per year, before tax and AI top-ups.
Growth
US$79 yearly or US$99 monthly
10 agents, 200 AI resolutions, summaries, advanced reports and supervision
Enterprise
Contact sales
Custom agents, brands, roles, SSO, audit logs and dedicated service
AI resolutions and workflow executions are the usage-based allowances. Annual billing saves up to 24%.
Key features
- Shared inbox
- Tickets
- Priorities
- Automated assignment
- Canned responses
- AI Agent
- AI Copilot
- Chat
- Messenger
- SMS
- Reports
HelpDesk pros and cons
Strengths
- Unlimited tickets
- AI allowance included
- 14-day no-card trial
Limitations
- Large Essential-to-Growth price jump
- AI resolutions are limited
- Enterprise security requires custom plan
Biggest limitation: Growth costs more than four times Essential, creating a large step-up for advanced reporting and supervision
HelpDesk at a glance
- Pricing model
- Per-user subscription with annual or monthly billing and usage-based AI allowances
- Free access
- 14-day trial without a credit card
- Support
- Vendor support; Enterprise adds account management, onboarding and direct engineering support
- India readiness
- Available in India; USD billing and taxes apply
- Deployment
- Cloud / SaaS
- Use cases
- AI customer support, Shared inbox, Ticketing
- Industries
- Customer Support, Ecommerce, IT, SaaS
HelpDesk alternatives
Closest alternative: Freshdesk. Here is how the shortlist compares on price and fit.
| Compare | HelpDesk |  Freshdesk |
Zoho Desk |  Crisp |
|---|---|---|---|---|
| Best for | Support teams needing straightforward ticketing, automated assignment and basic AI assistance | Support teams moving from shared inboxes to structured ticketing and automation | Small and mid-sized teams seeking INR pricing and a broad support feature set | Customer-support teams wanting predictable workspace pricing for chat, email and multiple messaging channels |
| Starting price | US$19/user/month billed yearly | US$19/agent/month, billed annually | Free for up to 3 users; paid plans from ₹420/user/month billed annually | US$0 Free; Mini US$45/workspace/month |
| Free plan / trial | 14-day trial without a credit card | Trial | Yes | Free forever plan for two seats |
| Biggest limitation | Growth costs more than four times Essential, creating a large step-up for advanced reporting and supervision | Freddy Copilot and additional AI Agent sessions are separately priced | The broad feature set can require setup effort, and key omnichannel features sit in higher plans | Key omnichannel and knowledge-base features start at US$95/month, and AI capacity is credit-based |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
HelpDesk FAQs
Are tickets capped?
No. The official FAQ states every plan includes unlimited tickets.
How many AI resolutions are included in Essential?
Ten, with one AI Agent.
What is the monthly Essential price?
US$25/user/month; annual billing lowers it to US$19.
Which plan adds performance reports?
Growth.
Does the trial require a card?
No. The 14-day trial does not require a credit card.
Are SSO and audit logs available?
They are listed on Enterprise.
Sources and how we checked
We read pricing and plan limits from HelpDesk's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 26 Sep 2026
HelpDeskUS$19/user/month billed yearly
