Free
US$0
2 seats, website chat and shared inbox
Help Desk
Crisp pricing, features & alternatives
Shared customer-support inbox combining live chat, email, messaging channels, automation and AI.
- Price checked
- Verified on vendor site
- Confidence: High
Choose it if
Customer-support teams wanting predictable workspace pricing for chat, email and multiple messaging channels
Skip it if
Teams needing advanced ticketing on a low tier or unlimited AI usage without credit controls
Starting price
US$0 Free; Mini US$45/workspace/month
Free forever plan for two seats
Crisp overview
Decision checklist
- Buying consideration: Prices are per workspace per month. Plus lists extra agents at US$10/month. Enterprise uses unique pricing. Channel provider fees may be additional.
- Operational fit: Cloud, web, desktop and mobile apps; support: Help centre and vendor support; enterprise offers custom onboarding and SLA.
- Evidence context: Verified on vendor site, with facts checked 26 Sep 2026.
Ask AI
What Is Crisp?
Crisp is a customer messaging platform that combines website live chat, a shared inbox, email and messaging channels such as WhatsApp, Instagram and Messenger. It’s made in France and stands out for pricing by workspace, so a team pays one flat fee with a set number of seats rather than paying per agent.
What Is Crisp Used For?
- Adding live chat to a website or SaaS app
- Bringing chat, email and social messages into one inbox
- Answering common questions with an AI agent and help articles
- Routing conversations to the right team or agent
- Supporting customers from mobile apps on the go
How Crisp Works
Visitors start a chat from the website widget, and conversations appear in the inbox alongside emails and connected channels. Agents can see the visitor’s page and previous conversations, add notes and assign chats. Triggers send automatic messages, such as a greeting on the pricing page, and on higher plans routing rules and a knowledge base help customers find answers without waiting.
When Workspace Pricing Saves Money
Flat workspace pricing works in your favour when a team fills its seat allowance. Ten agents on a per-agent help desk at US$19 each would cost US$190 a month, while Crisp’s Essentials covers ten seats for one fee. It works against you if you need only one or two features from a higher plan, because you pay for the whole tier.
Setting Up Crisp in a Day
- Install the chat widget on your site and set business hours so customers know when to expect replies.
- Connect your support email so chats and emails share one inbox.
- Write a greeting trigger for key pages, such as pricing or checkout.
- Add canned replies for your ten most common questions.
- On Essentials, publish a few help articles so the chatbox can suggest answers.
Is Crisp Right for You?
Crisp suits chat-heavy teams that want predictable pricing. If you need advanced ticketing at a lower tier, compare Freshdesk, and for AI-first support at larger scale, look at Intercom.
Crisp pricing
Official pricing page (opens in a new tab)Starting price: US$0 Free; Mini US$45/workspace/month. Model: Flat per-workspace subscription with bundled seats and AI credits.
Worked exampleA 10-agent team on Essentials pays US$95 per month, or US$1,140 over 12 months, before tax and external messaging charges.
Mini
US$45/workspace/month
4 seats, shared email, triggers and US$5 AI credits
Essentials
US$95/workspace/month
10 seats, omnichannel inbox, knowledge base, routing and US$25 AI credits
Plus
US$295/workspace/month
20+ seats, ticketing, white label and US$75 AI credits
Prices are per workspace per month. Plus lists extra agents at US$10/month. Enterprise uses unique pricing. Channel provider fees may be additional.
Key features
- Live chat
- Shared inbox
- Mobile apps
- Omnichannel messaging
- Knowledge base
- Workflow automation
- Routing
- Analytics
- AI agent
Crisp pros and cons
Strengths
- Free two-seat plan
- Workspace pricing can suit growing teams
- Broad channel coverage
Limitations
- Advanced features start on Essentials
- AI credits are limited
- Extra Plus seats cost more
Biggest limitation: Key omnichannel and knowledge-base features start at US$95/month, and AI capacity is credit-based
Crisp at a glance
- Pricing model
- Flat per-workspace subscription with bundled seats and AI credits
- Free access
- Free forever plan for two seats
- Support
- Help centre and vendor support; enterprise offers custom onboarding and SLA
- India readiness
- Available in India; USD billing applies and channel-specific provider charges should be checked
- Deployment
- Cloud, web, desktop and mobile apps
- Use cases
- Live chat, Omnichannel support, Shared inbox
- Industries
- Customer Support, Ecommerce, SaaS
Crisp alternatives
Closest alternative: Intercom. Here is how the shortlist compares on price and fit.
| Compare |  Crisp |
Intercom |  Freshdesk |
HelpDesk |
|---|---|---|---|---|
| Best for | Customer-support teams wanting predictable workspace pricing for chat, email and multiple messaging channels | SaaS and online businesses prioritising messenger support and AI resolution | Support teams moving from shared inboxes to structured ticketing and automation | Support teams needing straightforward ticketing, automated assignment and basic AI assistance |
| Starting price | US$0 Free; Mini US$45/workspace/month | US$29/seat/month billed annually, plus Fin from US$0.99 per outcome | US$19/agent/month, billed annually | US$19/user/month billed yearly |
| Free plan / trial | Free forever plan for two seats | Trial | Trial | 14-day trial without a credit card |
| Biggest limitation | Key omnichannel and knowledge-base features start at US$95/month, and AI capacity is credit-based | Fin outcome charges make total cost usage-dependent | Freddy Copilot and additional AI Agent sessions are separately priced | Growth costs more than four times Essential, creating a large step-up for advanced reporting and supervision |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Crisp FAQs
Can Crisp be used free by a two-person team?
Yes. Free includes two seats, website chat and a shared inbox.
Is Crisp priced per agent?
Standard plans use flat workspace pricing with a bundled seat allowance.
Which plan adds a knowledge base?
Essentials lists the knowledge base.
Does every plan include AI credits?
No. Free includes no AI credits; paid plans include different credit values.
Is WhatsApp available?
The omnichannel inbox on Essentials supports WhatsApp Business and other channels, subject to provider setup and charges.
When does Crisp ticketing become available?
The dedicated ticketing system is listed on Plus.
Sources and how we checked
We read pricing and plan limits from Crisp's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 26 Sep 2026
CrispUS$0 Free; Mini US$45/workspace/month
