Growth
US$9/user/month billed annually
Pipeline, email, phone, chat, templates and workflows
CRM
Freshsales pricing, features & alternatives
Sales CRM with email, phone, chat, pipeline automation, scoring and Freddy AI features.
- Price checked
- Not recorded
- Confidence: Not rated
Choose it if
Sales teams wanting built-in email, phone, chat and pipeline automation
Skip it if
You need a permanent free plan or want every AI feature included
Starting price
US$9/user/month billed annually
Trial
Freshsales overview
Decision checklist
- Buying consideration: Annual official prices checked. Freddy AI Agent packs are US$49 per 100 sessions, and branded documents are listed as a separate per-user add-on.
- Operational fit: Cloud / SaaS; support: Vendor help center and online support; plan-dependent.
- Evidence context: Not recorded, with facts checked 23 Sep 2026.
What it does
Sales CRM with email, phone, chat, pipeline automation, scoring and Freddy AI features.
How pricing works
Annual official prices checked. Freddy AI Agent packs are US$49 per 100 sessions, and branded documents are listed as a separate per-user add-on.
Where it fits
A clean mid-market CRM for teams that want communication tools inside the sales workflow, with predictable core pricing but extra charges for some AI and document features.
Freshsales pricing
Official pricing page (opens in a new tab)Starting price: US$9/user/month billed annually. Model: Per user; annual pricing shown; optional add-ons.
Worked example10 users on Growth: US$90/month equivalent, billed annually, before taxes and add-ons.
Pro
US$39/user/month billed annually
Scoring, deal insights, territories and sales sequences
Enterprise
US$59/user/month billed annually
Forecasting, advanced permissions, custom modules, sandbox and audit logs
Annual official prices checked. Freddy AI Agent packs are US$49 per 100 sessions, and branded documents are listed as a separate per-user add-on.
Key features
- Kanban pipeline
- Phone
- Chat
- Workflows
- Lead scoring
- Sales sequences
- Forecasting
Freshsales pros and cons
Strengths
- Competitive entry price
- Built-in communication channels
- Straightforward pipeline
Limitations
- No free forever plan
- AI add-on cost
- Higher plans needed for forecasting and governance
Biggest limitation: Some AI usage and branded document capabilities are paid add-ons
Freshsales at a glance
- Pricing model
- Per user; annual pricing shown; optional add-ons
- Free access
- Trial
- Support
- Vendor help center and online support; plan-dependent
- India readiness
- Available in India; USD list prices, conversion and taxes may apply
- Deployment
- Cloud / SaaS
- Use cases
- Forecasting, Lead scoring, Sales communication, Sales pipeline
- Industries
- Professional services, SaaS, SMB, Technology
Freshsales alternatives
Closest alternative: Zoho CRM. Here is how the shortlist compares on price and fit.
| Compare |  Freshsales |
Zoho CRM |  Pipedrive |
 HubSpot CRM |
|---|---|---|---|---|
| Best for | Sales teams wanting built-in email, phone, chat and pipeline automation | Indian SMBs and sales teams wanting a configurable CRM with INR pricing | Small and mid-sized sales teams centred on deal pipeline execution | Small teams starting free and companies planning to connect sales, marketing and service data |
| Starting price | US$9/user/month billed annually | Free for 3 users; Standard ₹800/user/month billed annually | €14/seat/month billed annually | Free for up to 2 users; Starter shown from US$7/seat/month billed annually |
| Free plan / trial | Trial | Yes | Trial | Yes |
| Biggest limitation | Some AI usage and branded document capabilities are paid add-ons | Breadth of features can make setup and administration feel complex | Marketing, lead generation and some enrichment capabilities may require higher plans or add-ons | Professional has a large price jump and a mandatory onboarding fee |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Freshsales FAQs
Is there a free plan?
The checked page lists a 21-day trial rather than a free forever plan.
Are AI features included?
Some intelligence is plan-dependent, while AI Agent session packs are separately priced.
Sources and how we checked
We read pricing and plan limits from Freshsales's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 23 Sep 2026
FreshsalesUS$9/user/month billed annually
