Free
₹0 for up to 3 users
Core CRM for a very small team
CRM
Zoho CRM pricing, features & alternatives
Customisable sales CRM with pipelines, automation, analytics, inventory tools and Zia intelligence.
- Price checked
- Not recorded
- Confidence: Not rated
Choose it if
Indian SMBs and sales teams wanting a configurable CRM with INR pricing
Skip it if
You prefer a very simple CRM with minimal configuration
Starting price
Free for 3 users; Standard ₹800/user/month billed annually
Yes
Zoho CRM overview
Decision checklist
- Buying consideration: Official India annual prices checked for Standard and Professional. GST may be extra; verify higher-tier rates directly on the official calculator before publishing them.
- Operational fit: Cloud / SaaS; support: Vendor help center and online support; plan-dependent.
- Evidence context: Not recorded, with facts checked 23 Sep 2026.
What it does
Customisable sales CRM with pipelines, automation, analytics, inventory tools and Zia intelligence.
How pricing works
Official India annual prices checked for Standard and Professional. GST may be extra; verify higher-tier rates directly on the official calculator before publishing them.
Where it fits
One of the strongest value options for India-focused SMBs that need automation and customisation without US-dollar pricing.
Zoho CRM pricing
Official pricing page (opens in a new tab)Starting price: Free for 3 users; Standard ₹800/user/month billed annually. Model: Per user; free edition and annual paid plans.
Worked example10 users on Standard: ₹8,000/month equivalent, billed annually, before GST.
Standard
₹800/user/month billed annually
Sales automation, reports and core customisation
Professional
₹1,400/user/month billed annually
Process management, inventory, predictive intelligence, CPQ and portals
Official India annual prices checked for Standard and Professional. GST may be extra; verify higher-tier rates directly on the official calculator before publishing them.
Key features
- Leads and contacts
- Deals
- Workflow automation
- Reports
- AI assistance
- Inventory
- CPQ
- Portals
Zoho CRM pros and cons
Strengths
- Transparent INR pricing
- Free three-user edition
- Deep customisation
Limitations
- Learning curve
- Advanced AI and process tools require higher plans
- Interface can feel dense
Biggest limitation: Breadth of features can make setup and administration feel complex
Zoho CRM at a glance
- Pricing model
- Per user; free edition and annual paid plans
- Free access
- Yes
- Support
- Vendor help center and online support; plan-dependent
- India readiness
- Excellent: INR pricing and a long-standing India presence
- Deployment
- Cloud / SaaS
- Use cases
- Lead management, Sales analytics, Sales pipeline, Workflow automation
- Industries
- Manufacturing, Professional services, Real estate, SMB
Zoho CRM alternatives
Closest alternative: Freshsales. Here is how the shortlist compares on price and fit.
| Compare | Zoho CRM |  Freshsales |
 Pipedrive |
 HubSpot CRM |
|---|---|---|---|---|
| Best for | Indian SMBs and sales teams wanting a configurable CRM with INR pricing | Sales teams wanting built-in email, phone, chat and pipeline automation | Small and mid-sized sales teams centred on deal pipeline execution | Small teams starting free and companies planning to connect sales, marketing and service data |
| Starting price | Free for 3 users; Standard ₹800/user/month billed annually | US$9/user/month billed annually | €14/seat/month billed annually | Free for up to 2 users; Starter shown from US$7/seat/month billed annually |
| Free plan / trial | Yes | Trial | Trial | Yes |
| Biggest limitation | Breadth of features can make setup and administration feel complex | Some AI usage and branded document capabilities are paid add-ons | Marketing, lead generation and some enrichment capabilities may require higher plans or add-ons | Professional has a large price jump and a mandatory onboarding fee |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Zoho CRM FAQs
Does Zoho CRM have a free edition?
Yes, the official pricing page lists a free edition for three users.
Which checked plan adds inventory tools?
Professional includes inventory and broader process management features.
Sources and how we checked
We read pricing and plan limits from Zoho CRM's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 23 Sep 2026
Zoho CRMFree for 3 users; Standard ₹800/user/month billed annually
