Growth
US$19/agent/month billed annually
Ticketing, automation, reports, customer portal and 24/7 email support
Customer Support
Freshdesk pricing, features & alternatives
Multichannel customer support software with ticketing, automation, knowledge base and AI options.
- Price checked
- Not recorded
- Confidence: Not rated
Choose it if
Support teams moving from shared inboxes to structured ticketing and automation
Skip it if
You need the lowest possible AI cost or want all advanced governance features in the entry plan
Starting price
US$19/agent/month, billed annually
Trial
Freshdesk overview
Decision checklist
- Buying consideration: Annual list prices checked on the official page. Freddy AI Copilot is US$29 per agent/month on eligible plans; extra AI Agent packs are US$49 per 100 sessions after included usage.
- Operational fit: Cloud / SaaS; support: 24/7 email support and plan-dependent phone/chat support.
- Evidence context: Not recorded, with facts checked 23 Sep 2026.
What it does
Multichannel customer support software with ticketing, automation, knowledge base and AI options.
How pricing works
Annual list prices checked on the official page. Freddy AI Copilot is US$29 per agent/month on eligible plans; extra AI Agent packs are US$49 per 100 sessions after included usage.
Where it fits
A practical support-desk choice for growing teams that want familiar ticketing and automation, but AI add-ons can lift the real per-agent cost.
Freshdesk pricing
Official pricing page (opens in a new tab)Starting price: US$19/agent/month, billed annually. Model: Per agent; annual pricing shown; AI add-ons and usage packs sold separately.
Worked example10 agents on Growth: US$190/month equivalent, billed annually, before tax and add-ons.
Pro
US$55/agent/month billed annually
Advanced automation, custom reporting and stronger support operations
Enterprise
US$89/agent/month billed annually
Enterprise controls, audit features and advanced administration
Annual list prices checked on the official page. Freddy AI Copilot is US$29 per agent/month on eligible plans; extra AI Agent packs are US$49 per 100 sessions after included usage.
Key features
- Ticketing
- Team collaboration
- Knowledge base
- Automations
- Reporting
- Customer portal
- Freddy AI Agent
Freshdesk pros and cons
Strengths
- Mature ticketing workflow
- Broad integrations
- Clear annual list prices
Limitations
- Per-agent cost rises quickly
- AI usage beyond included sessions costs extra
- Advanced controls require higher plans
Biggest limitation: Freddy Copilot and additional AI Agent sessions are separately priced
Freshdesk at a glance
- Pricing model
- Per agent; annual pricing shown; AI add-ons and usage packs sold separately
- Free access
- Trial
- Support
- 24/7 email support and plan-dependent phone/chat support
- India readiness
- Available in India; USD list pricing may be converted and taxes may apply
- Deployment
- Cloud / SaaS
- Use cases
- AI customer support, Help desk, Omnichannel support, Ticketing
- Industries
- Ecommerce, Education, Professional services, SaaS
Freshdesk alternatives
Closest alternative: Zoho Desk. Here is how the shortlist compares on price and fit.
| Compare |  Freshdesk |
Zoho Desk |  Zendesk |
 Desku |
|---|---|---|---|---|
| Best for | Support teams moving from shared inboxes to structured ticketing and automation | Small and mid-sized teams seeking INR pricing and a broad support feature set | Growing and enterprise service teams needing mature workflows, analytics and integrations | Small and growing support teams that want a shared inbox and live chat without paying per agent |
| Starting price | US$19/agent/month, billed annually | Free for up to 3 users; paid plans from ₹420/user/month billed annually | US$19/agent/month billed annually | Free; paid plans from $39/month |
| Free plan / trial | Trial | Yes | Trial | Free plan (2 agents) and 14-day trial on paid plans |
| Biggest limitation | Freddy Copilot and additional AI Agent sessions are separately priced | The broad feature set can require setup effort, and key omnichannel features sit in higher plans | Omnichannel and advanced governance require the more expensive Suite tiers | Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Freshdesk FAQs
Does Freshdesk have a free plan?
The checked pricing page promotes a free trial rather than a permanent free plan.
Is AI included?
Some AI Agent sessions are included, while Copilot and extra session packs are separately priced.
Sources and how we checked
We read pricing and plan limits from Freshdesk's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 23 Sep 2026
FreshdeskUS$19/agent/month, billed annually
