Freshdesk
Choose it for: Support teams moving from shared inboxes to structured ticketing and automation
Starting price: US$19/agent/month, billed annually
Watch for: Freddy Copilot and additional AI Agent sessions are separately priced
Side-by-side comparison
Freshdesk vs Desku
Compare Freshdesk vs Desku on pricing, free access, features, support and limitations using source-backed profile data and visible check dates.
Quick answer
Which option fits you?
There is no universal winner here. The better choice depends on the workflow, budget and limitation you can accept.
Desku
Choose it for: Small and growing support teams that want a shared inbox and live chat without paying per agent
Starting price: Free; paid plans from $39/month
Watch for: Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only
Full comparison
Pricing, fit and product differences
Swipe horizontally on smaller screens.
| Compare | Freshdesk |
Desku |
|---|---|---|
| Best for | Support teams moving from shared inboxes to structured ticketing and automation | Small and growing support teams that want a shared inbox and live chat without paying per agent |
| Avoid if | You need the lowest possible AI cost or want all advanced governance features in the entry plan | You need heavy AI automation included in the base price, or more than 25 agents without add-ons |
| Starting price | US$19/agent/month, billed annually | Free; paid plans from $39/month |
| Pricing model | Per agent; annual pricing shown; AI add-ons and usage packs sold separately | Flat price per plan with included agent seats; AI and extra seats as add-ons |
| Free plan / trial | Trial | Free plan (2 agents) and 14-day trial on paid plans |
| Plans |
|
|
| Deployment | Cloud / SaaS | Cloud (SaaS) |
| India readiness | Available in India; USD list pricing may be converted and taxes may apply | Priced in USD; WhatsApp available on the Business plan |
| Support | 24/7 email support and plan-dependent phone/chat support | Not specified on pricing page |
| Biggest limitation | Freddy Copilot and additional AI Agent sessions are separately priced | Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only |
| Evidence | Not recorded | Verified on vendor site |
| Price checked | ||
| Pricing source | Official pricing (opens in a new tab) | Official pricing (opens in a new tab) |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Pricing snapshot
What each product costs
Freshdesk
US$19/agent/month, billed annually
- Pricing model
- Per agent; annual pricing shown; AI add-ons and usage packs sold separately
- Free access
- Trial
Desku
Free; paid plans from $39/month
- Pricing model
- Flat price per plan with included agent seats; AI and extra seats as add-ons
- Free access
- Free plan (2 agents) and 14-day trial on paid plans
Evidence and freshness
When this comparison was checked
FreshdeskPrice checked 23 Sep 2026Not recorded
DeskuPrice checked 23 Sep 2026Verified on vendor site
This page updates automatically when a connected software profile is edited or re-imported. Pricing and plan limits can still change between checks, so verify the final quote with the vendor.
