Knowledge Base
Contact sales; site displays 249/month
30 users, 12 GB storage and essential features
Knowledge Base
Helpjuice pricing, features & alternatives
Customisable knowledge-base platform for customer help and internal documentation.
- Price checked
- Verified on vendor site
- Confidence: Medium
Choose it if
Support teams wanting branded, multilingual knowledge bases with many internal users
Skip it if
Small sites seeking a cheap self-serve help centre or an unambiguous public price
Starting price
Contact sales; site displays 249/month without a clear currency
14-day free trial
Helpjuice overview
Decision checklist
- Buying consideration: Published monthly amounts are shown without an explicit currency symbol in the retrieved pricing text; confirm currency, billed total, tax and AI allocation with sales. Evidence is limited for these details.
- Operational fit: Cloud / SaaS; support: Official help resources and vendor support; service levels depend on plan.
- Evidence context: Verified on vendor site, with facts checked 27 Sep 2026.
Ask AI
What Is Helpjuice?
Helpjuice is knowledge base software for building a customer help centre, an internal wiki, or both. It focuses on search, customisable design and collaborative editing, with analytics showing what people search for and which articles help.
What Is Helpjuice Used For?
- Customer help centres that reduce repeat support tickets
- Internal knowledge bases for support, sales and operations teams
- Multilingual documentation for customers in several countries
- Companies replacing scattered Google Docs and wikis
How Helpjuice Works
Writers create articles in a collaborative editor, with workflows for drafting, review and publishing. Readers find answers through search, and analytics show failed searches, which tell you what content is missing. Localisation and AI translation help publish the same article in several languages. Helpjuice also customises the knowledge base design to match your brand.
Helpjuice Pricing and User Limits
Plans are priced by users and storage rather than per seat. Moving from the 30-user Knowledge Base plan to the 100-user AI Knowledge Base plan adds 200 a month in the site’s displayed currency, along with more storage and the AI suite. That suits organisations where many staff contribute, but it’s a high entry point for a small team.
The public pricing text doesn’t show a currency symbol, so confirm the billed currency and amount with sales before budgeting.
Helpjuice Limitations
- High entry price for small teams
- Currency and AI features need confirming with sales
- 12 GB storage on the entry plan
- Fewer built-in support features than a full help desk
Planning a Knowledge Base Launch
Start with the questions that create the most tickets. Pull a month of support tickets, group them by topic and write one clear article per topic before launch. Use a consistent structure: a short answer first, then steps, then troubleshooting. After launch, check the failed-search report weekly and write articles for the terms people search for but can’t find. Link the knowledge base from your contact form so customers see answers before they submit a ticket.
Is Helpjuice Right for You?
Helpjuice fits support teams that want a branded, searchable knowledge base with many internal contributors. Developer documentation teams should compare GitBook or Mintlify, and teams wanting a knowledge base inside a help desk can use the one in Zoho Desk or Freshdesk.
Helpjuice pricing
Official pricing page (opens in a new tab)Starting price: Contact sales; site displays 249/month without a clear currency. Model: Flat subscription tier with user and storage limits.
Worked exampleFor a 25-person support organisation, the published 30-user entry allowance appears sufficient. The site displays 249 per month (2,988 over 12 months in that billing currency), but the payable amount must be confirmed with sales.
AI Knowledge Base
Contact sales; site displays 449/month
100 users, 24 GB storage and AI suite
Published monthly amounts are shown without an explicit currency symbol in the retrieved pricing text; confirm currency, billed total, tax and AI allocation with sales. Evidence is limited for these details.
Key features
- Knowledge base
- Custom design
- Live collaboration
- Workflows
- Localization
- AI translation
- Search
- Analytics
Helpjuice pros and cons
Strengths
- 30 users included at entry
- Vendor offers customised design
- Multilingual support
Limitations
- High displayed entry amount
- 12 GB storage at entry
- Currency and AI allocation require sales confirmation
Biggest limitation: The public price text lacks an unambiguous currency and the AI feature allocation needs confirmation
Helpjuice at a glance
- Pricing model
- Flat subscription tier with user and storage limits
- Free access
- 14-day free trial
- Support
- Official help resources and vendor support; service levels depend on plan
- India readiness
- Cloud product accessible from India; confirm currency conversion, tax and any India-specific service needs before purchase
- Deployment
- Cloud / SaaS
- Use cases
- Customer help centre, Internal documentation
- Industries
- Customer Support, Enterprise, SaaS
Helpjuice alternatives
Closest alternative: document360. Here is how the shortlist compares on price and fit.
| Compare |  Helpjuice |
 GitBook |
 Mintlify |
 Scholarcy |
|---|---|---|---|---|
| Best for | Support teams wanting branded, multilingual knowledge bases with many internal users | Developer-facing product teams publishing API and product documentation | API-first SaaS teams combining developer-written reference material with contributions from technical writers and product staff | Students and researchers screening literature and organising article summaries for later comparison |
| Starting price | Contact sales; site displays 249/month without a clear currency | Free; Premium US$65/site/month billed annually plus US$12/user/month | $450/month | Free summarizer; paid subscription: Contact sales (numeric price not reliably verified) |
| Free plan / trial | 14-day free trial | Free individual plan and 14-day Premium trial | Yes | Free summarizer and seven-day paid trial; public free-limit descriptions differ |
| Biggest limitation | The public price text lacks an unambiguous currency and the AI feature allocation needs confirmation | Premium has separate site and collaborator charges | AI features sit behind a substantial paid-plan step, with a shared credit budget that must cover assistant answers, narration and automated updates. | Summaries depend on accessible source text, so scanned or inaccessible papers can fail and every important conclusion still needs source review. |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Helpjuice FAQs
How many users fit the entry plan?
The official page lists 30.
How much storage comes with entry?
12 GB.
Is the full AI suite included in Knowledge Base?
The pricing presentation is unclear on that point; confirm the exact AI entitlement with sales.
Can the knowledge base be localised?
Yes, localisation and AI translation are listed.
Does Helpjuice customise the design?
The vendor says custom design is included.
Is there a free trial?
The pricing page advertises a 14-day trial.
Sources and how we checked
We read pricing and plan limits from Helpjuice's own pages (listed above) on the dates above. Where a vendor does not publish a price we can verify, we say so rather than estimate. Spotted something out of date? Tell us.
Profile updated · facts checked 27 Sep 2026
HelpjuiceContact sales; site displays 249/month without a clear currency
