| Best for |
Organisations that need detailed website measurement and a deliberate choice between managed hosting and their own infrastructure | SaaS product and engineering teams measuring onboarding, feature adoption and retention alongside website acquisition |
| Avoid if |
You want only a minimal traffic counter or have no capacity to maintain a self-hosted analytics installation | You want a very small pageview-only dashboard or cannot assign someone to manage tracking quality and per-product usage |
| Starting price |
Free self-hosted Community; Cloud Business from EUR22/month for 50,000 hits | Free allowances; product analytics from US$0.00005 per event above 1 million/month |
| Pricing model |
Cloud subscription by monthly hits; free Community licence; paid on-premise feature bundles; custom Enterprise | Per-product metered usage with free monthly allowances and volume discounts; optional paid platform packages |
| Free plan / trial |
Free self-hosted Community software; 21-day Cloud trial | Free monthly allowances include 1M analytics events, 5,000 session recordings and 1M feature-flag requests |
| Plans |
- Community On-Premise Free core software
- Cloud Business 50K EUR22/month excluding tax
- Cloud Enterprise Contact sales
- On-Premise Team EUR275/month
- On-Premise Business EUR1,450/month
- On-Premise Enterprise EUR3,400/month
- VIP Contact sales
| - Free US$0 within allowances
- Pay-as-you-go Usage based
- Product Analytics US$0.00005 per initial billable event
- Session Replay US$0.005 per initial billable recording
- Enterprise/platform requirements Contact sales
|
| Deployment |
Cloud / SaaS or self-hosted/on-premise | Cloud / SaaS |
| India readiness |
Accessible to Indian teams via browser. No INR price, India data-residency commitment or India-specific GST invoice was verified. Budget for foreign-currency conversion and applicable taxes. | Accessible to Indian teams via browser. No INR price, India data-residency commitment or India-specific GST invoice was verified. Budget for foreign-currency conversion and applicable taxes. |
| Support |
Community forums for free self-hosting; Cloud email support; paid on-premise support varies by bundle | Community support on Free; email on Pay-as-you-go; Slack support listed above US$2,000/month |
| Biggest limitation |
Deployment choice changes the real cost: self-hosted core requires infrastructure and maintenance, while premium functionality can require paid bundles or plugins. | Several products have independent billing units and limits; exceeding a cap can discard new data, so an inexpensive analytics estimate does not cover the whole suite. |
| Evidence |
Verified on vendor site | Verified on vendor site |
| Price checked |
Not recorded | Not recorded |
| Pricing source |
Official pricing (opens in a new tab) |
Official pricing (opens in a new tab) |