Side-by-side comparison
Compare Zoho Desk vs Desku on pricing, free access, features, support and limitations using source-backed profile data and visible check dates.
Quick answer
There is no universal winner here. The better choice depends on the workflow, budget and limitation you can accept.
Choose it for: Small and mid-sized teams seeking INR pricing and a broad support feature set
Starting price: Free for up to 3 users; paid plans from ₹420/user/month billed annually
Watch for: The broad feature set can require setup effort, and key omnichannel features sit in higher plans
Choose it for: Small and growing support teams that want a shared inbox and live chat without paying per agent
Starting price: Free; paid plans from $39/month
Watch for: Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only
Full comparison
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| Compare | Zoho Desk | Desku |
|---|---|---|
| Best for | Small and mid-sized teams seeking INR pricing and a broad support feature set | Small and growing support teams that want a shared inbox and live chat without paying per agent |
| Avoid if | You want a highly polished standalone ecosystem without any Zoho dependency | You need heavy AI automation included in the base price, or more than 25 agents without add-ons |
| Starting price | Free for up to 3 users; paid plans from ₹420/user/month billed annually | Free; paid plans from $39/month |
| Pricing model | Per user with annual billing; free plan available | Flat price per plan with included agent seats; AI and extra seats as add-ons |
| Free plan / trial | Yes | Free plan (2 agents) and 14-day trial on paid plans |
| Plans |
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| Deployment | Cloud / SaaS | Cloud (SaaS) |
| India readiness | Excellent: INR pricing and a strong India market presence | Priced in USD; WhatsApp available on the Business plan |
| Support | Vendor help center and online support; plan-dependent | Not specified on pricing page |
| Biggest limitation | The broad feature set can require setup effort, and key omnichannel features sit in higher plans | Meaningful AI usage needs the Eva AI token add-on at $59/month; WhatsApp and full social channels are Business-only |
| Evidence | Not recorded | Verified on vendor site |
| Price checked | ||
| Pricing source | Official pricing (opens in a new tab) | Official pricing (opens in a new tab) |
Prices are taken from each vendor's own pricing page on the dates shown. Taxes and add-ons may apply; confirm before you buy.
Pricing snapshot
Free for up to 3 users; paid plans from ₹420/user/month billed annually
Free; paid plans from $39/month
Evidence and freshness
This page updates automatically when a connected software profile is edited or re-imported. Pricing and plan limits can still change between checks, so verify the final quote with the vendor.
