| Best for |
Ecommerce marketers and CRO or UX teams investigating checkout, landing-page and lead-form abandonment | Organisations that need detailed website measurement and a deliberate choice between managed hosting and their own infrastructure |
| Avoid if |
You need engineering telemetry such as network-request logs, have insufficient traffic to investigate patterns, or cannot manage sensitive-page recording | You want only a minimal traffic counter or have no capacity to maintain a self-hosted analytics installation |
| Starting price |
Free plan; Essential from EUR25/month equivalent with annual billing, or EUR39/month monthly | Free self-hosted Community; Cloud Business from EUR22/month for 50,000 hits |
| Pricing model |
Subscription by monthly recorded sessions, websites, funnels and retention; annual discount; Enterprise custom | Cloud subscription by monthly hits; free Community licence; paid on-premise feature bundles; custom Enterprise |
| Free plan / trial |
Free: 500 sessions/month, one website, one funnel and one-month retention; 14-day paid trial | Free self-hosted Community software; 21-day Cloud trial |
| Plans |
- Free EUR0/month
- Essential annual EUR25/month equivalent
- Essential monthly EUR39/month
- Advanced annual EUR109/month equivalent
- Premium annual EUR319/month equivalent
- Enterprise Contact sales
| - Community On-Premise Free core software
- Cloud Business 50K EUR22/month excluding tax
- Cloud Enterprise Contact sales
- On-Premise Team EUR275/month
- On-Premise Business EUR1,450/month
- On-Premise Enterprise EUR3,400/month
- VIP Contact sales
|
| Deployment |
Cloud / SaaS | Cloud / SaaS or self-hosted/on-premise |
| India readiness |
Accessible to Indian teams via browser. No INR price, India data-residency commitment or India-specific GST invoice was verified. Budget for foreign-currency conversion and applicable taxes. | Accessible to Indian teams via browser. No INR price, India data-residency commitment or India-specific GST invoice was verified. Budget for foreign-currency conversion and applicable taxes. |
| Support |
Official help centre and support; Enterprise requirements by sales agreement | Community forums for free self-hosting; Cloud email support; paid on-premise support varies by bundle |
| Biggest limitation |
Recorded-session allowance and retention constrain the evidence available, while advanced heatmaps, surveys and journeys have plan-specific access. | Deployment choice changes the real cost: self-hosted core requires infrastructure and maintenance, while premium functionality can require paid bundles or plugins. |
| Evidence |
Verified on vendor site | Verified on vendor site |
| Price checked |
Not recorded | Not recorded |
| Pricing source |
Official pricing (opens in a new tab) |
Official pricing (opens in a new tab) |