Freshsales currently presents three paid tiers on its main pricing page: Growth at $9, Pro at $39, and Enterprise at $59, all per user per month when billed annually. The same page promotes a 21-day trial and says accounts are suspended if customers do not choose a paid plan after the trial.
However, Freshworks’ own pages conflict. Its separate plan-comparison page still lists a Free plan for up to three users. That makes the current status of the free tier unclear rather than definitively discontinued.
The Free Plan Disappeared, and Freshworks’ Own Page Hasn’t Caught Up
Open the main Freshsales pricing page and you will see three plan cards: Growth, Pro, and Enterprise. No free tier is shown. Its FAQ says new customers get access to the fully loaded CRM for 21 days, after which the account is suspended unless they choose a paid plan.
But the official Freshsales plan-comparison page still shows a $0 Free plan for up to three users alongside Growth, Pro, and Enterprise. The main pricing page’s search metadata also continues to mention a free plan.
Freshworks may be changing its packaging or may simply have inconsistent pages. Either way, buyers should not assume that a new free account is available based only on an older comparison guide—or assume it is permanently gone based only on the main pricing page. Confirm eligibility with Freshworks before planning around the free tier.
Freshsales Paid Plans at a Glance
| Plan | Price when billed annually | Best for |
|---|---|---|
| Growth | $9/user/month | Basic contact and pipeline tracking with basic workflows |
| Pro | $39/user/month | Teams that need sequences, scoring, deal insights, and territories |
| Enterprise | $59/user/month | Organizations needing forecasting, field-level permissions, sandbox, and audit logs |
Monthly billing costs more: Freshworks’ current price list shows $11 for Growth, $47 for Pro, and $71 for Enterprise per user per month. If the $9 headline is what attracted you, remember that it requires annual billing.
Freddy AI Agent Costs Extra After the Introductory Allowance
Growth, Pro, and Enterprise each list Freddy AI Agent as a $49-per-100-sessions add-on. Freshworks also says paid accounts receive 500 sessions once to try the chatbot. Those introductory sessions are not a recurring monthly inclusion; once exhausted, additional sessions require the add-on.
This usage-based charge deserves separate attention from the seat price. Also note that Freshworks describes these as customer-facing bot sessions, not every AI-assisted feature used by a sales rep. If you are comparing this with broader AI products, see our guide to AI agents for customer support for the practical differences between agent types.
What Growth Doesn’t Include Is the Real Story
Growth covers Kanban views, contact lifecycle stages, chat, email and phone access, email templates, custom fields, and basic workflows. It does not include contact scoring, deal insights, sales sequences, or territory management. A team running structured outbound sales may therefore reach its limits quickly, with Pro as the next step.
The Growth-to-Pro Increase Is 333 Percent
Moving from Growth to Pro raises the annual-billing rate from $9 to $39 per user per month. That is a 333 percent increase, not a modest upgrade.
For a 10-user team, Growth costs $1,080 a year, while Pro costs $4,680. The $3,600 difference is worth modelling before rollout, particularly if Growth looks sufficient during procurement but key workflows later require Pro.
Calling Usage and Phone Numbers Cost Extra
Freshsales lists phone access within its plans, but Freshworks separately sells phone credits for calling usage and phone-number charges. Exact costs vary by destination and number type, so teams with meaningful call volume should use Freshworks’ current rate information or request a quote instead of budgeting from a single US calling estimate.
What Freshsales Costs a 10-Person Team
A 10-user Pro subscription costs $4,680 a year before add-ons. Adding branded documents for all 10 users at $19 per user per month would add $2,280 annually, bringing the known subscription total to $6,960 before Freddy AI sessions, phone credits, taxes, or other usage charges.
That is a more defensible planning figure than an unsupported $7,500–$9,000 estimate because each component can be traced to Freshworks’ published pricing. If proposals are central to your workflow but you do not need the full add-on, compare the separate tools in our guide to the best AI for proposal writing.
Freshsales vs Zoho CRM and HubSpot
| CRM | Entry paid price* | Free option | AI pricing context |
|---|---|---|---|
| Freshsales | $9/user/month (Growth) | Unclear: absent from the main pricing page but listed for up to 3 users on Freshworks’ comparison page | Freddy AI Agent is $49/100 sessions after a one-time 500-session trial allowance on paid plans |
| Zoho CRM | $14/user/month (Standard) | Free forever for up to 3 users | Zia availability varies by feature and edition; several capabilities start at Professional or above |
| HubSpot Sales Hub | $7/user/month promotional Starter rate shown currently | Free for up to 2 users | AI availability and limits vary by tool and tier |
*Prices shown in USD and based on annual billing or the current promoted rate where stated. Verify regional pricing and taxes before purchase.
Zoho CRM’s pricing page, its free edition supports three users with no time limit. HubSpot’s Sales Hub pricing page currently lists free tools for up to two users. Freshsales is cheaper than Zoho at the entry paid tier, but its conflicting free-plan information makes the no-cost comparison less straightforward.
Pricing Caveats to Budget Around
- Freshworks’ current pages disagree about whether a Free plan for up to three users remains available.
- The prominently advertised prices require annual billing; monthly rates are higher.
- Freddy AI Agent costs $49 per 100 sessions after the one-time 500-session allowance on paid plans is used.
- Growth omits sales sequences, contact scoring, deal insights, and territory management.
- Calling usage and phone-number charges require phone credits.
- Branded documents cost $19 per user per month on top of the chosen plan.
Does Freshsales still have a free plan?
Freshworks’ pages currently give conflicting answers. The main pricing page shows only Growth, Pro, and Enterprise and promotes a 21-day trial. Its official plan-comparison page still lists a $0 Free plan for up to three users. Confirm availability with Freshworks before relying on it.
How much does Freshsales cost for a small sales team?
Growth starts at $9 per user per month when billed annually. Pro costs $39 and adds sales sequences, scoring, deal insights, and territory management. Ten Pro users cost $4,680 a year before add-ons, usage charges, and taxes.
Is Freddy AI included in Freshsales pricing?
Paid accounts receive a one-time allowance of 500 sessions to try the chatbot. After that, the pricing page lists Freddy AI Agent at $49 per 100 sessions across Growth, Pro, and Enterprise.
Does Freshsales charge for phone calls?
Phone access appears in the plan features, but calling usage and phone numbers use separately purchased phone credits. The total depends on destinations, number type, and usage.
Is Freshsales cheaper than Zoho CRM?
At the entry paid tier, Freshsales Growth costs $9 per user per month annually, compared with Zoho CRM Standard at $14. The better value depends on the features you need: Freshsales reserves several outbound tools for Pro, while Zoho’s AI capabilities also vary by edition.
Ajay is an Organic Growth Manager specializing in SEO, competitive research, and digital growth. With experience across fintech, e-commerce, Gaming, and healthcare, he analyzes SaaS platforms, AI tools, payment gateways, and business software beyond marketing claims. CompareCrest is where he turns in-depth research, feature analysis, pricing comparisons, and real-world insights into practical buying guides businesses can trust.
